Week 2 Discussion: Listening Analysis 41 41

Required Resources Read/review the following resources for this activity:

Initial Post Instructions Read the lesson for this week, and complete the listening exercise in the Listen Up! section to evaluate your listening skills. Then, address the following:

Follow-Up Post Instructions Respond to at least two peers or one peer and the instructor. Further the dialogue by providing more information and clarification in all your responses.

Writing Requirements

Grading This activity will be graded using the Discussion Grading Rubric. Please review the following link:

Course Outcomes (CO): 2, 4, 5

Due Date for Initial Post: By 11:59 p.m. MT on Wednesday Due Date for Follow-Up Posts: By 11:59 p.m. MT on Sunday

Textbook: Chapter 4, pp. 260-265 (Listening for Understanding section in Chapter 5) Lesson Minimum of 1 scholarly source (in addition to the textbook)

State the results of the exercise. Using the information from the exercise, describe an instance when you failed to be an effective listener. Next, respond to the following prompts, making connections to the ideas contained in the listening chapter assigned for the week. Explain your thought process and provide examples to give explanation to your descriptions of why you feel that way.

Where in the stages of listening did you experience breakdown? What was the reason you failed to listen effectively? Were listening barriers present? What could you have done differently to improve your listening?

Minimum of 3 posts (1 initial & 2 follow-up) APA format for in-text citations and list of references

Link (webpage): Discussion Guidelines

11/7/19, 12:52 AM Page 1 of 40

Search entries or author

” Reply

Unread # $ % Subscribe

(https://chamberlain.instructure.com/courses/52350/users/64990)Gordon McLean (Instructor) Oct 11, 2019

!

Welcome to Week 2!

Nonverbal Communication and Cultural Awareness At work, you are assigned a problem that needs to be resolved through a team decision. It is 1:00 p.m. and time for your first team meeting. You and your co-worker leave your office, grab a cup of coffee, and head to the conference room where three other team members quickly join you. While waiting for the final teammate to arrive, you informally start to get acquainted with one another. Since this procedure impacts several departments, these are not people with whom you have teamed up with in the past. Meet Linda, Simone, and Brian. Serge has not yet arrived, but you are all sure he will be here soon as this is a really important meeting.

When 20 minutes go by and Serge is still not present, your team decides to start without him and quickly engages in a detailed discussion of the problems associated with the current procedure. Ten minutes later, Serge bounds into the room with his apologies. In order to minimize the disruption to the momentum the team has established in analyzing the problem, you give Serge the “A-OK” sign, and motion for him to sit down. The discussion continues, but Serge does not participate and appears to be a bit confused.

Consider the following:

How important is non-verbal communication to reaching a meeting of the minds? Is more of the message in the verbal or the non-verbal communication? When verbal and non-verbal communication does not match, which do we

!Please see the attachment!