Intercultural Conflict

Chapter 10 Intercultural Conflict

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

FLAN 3440

Definition of Intercultural Conflict

The implicit or explicit emotional struggle between persons of different cultural communities over perceived or actual incompatibility of cultural ideologies and values, situational norms, goals, face-orientations, scarce resources, styles/processes, and/or outcomes in a face-to-face (or mediated) context within a sociohistorical embedded system.

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Kims Model of Intercultural Conflict

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

A Culture-Based Social Ecological Conflict Model

Layers: macro, exo, meso, and micro

Highlights

primary orientation factors

situational appraisals

conflict processes

conflict competence

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

A Culture-Based Social Ecological Conflict Model

Includes conflict competence criteria and outcomes

effectiveness/appropriateness

productivity/satisfaction

principled ethics.

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