Professional Summary

? Excellent leadership and communication skills

? Customer and patient focus

? Expertise in dental business daily operations and finance

? Strong background knowledge in dentistry, insurance and sells.

? Treatment plan coordinator duties including, case presentation/financial arrangements with

patients

? Excellent knowledge in treatment plan sale presentation

? Strategic scheduling expertise

? Bi-lingual

Experience

Dental Office Manager

February 2008 to Present

Premier Dental Care of Eastlake

Direct managerial and oversight responsibility for all front office and back office staff. Monitoring the

training of all employees in all of the areas of dental office operations strategic appointment scheduling,

smooth flow of patients in the front and back office, and outstanding procedures and practices in

interacting with patients to achieve ultimate patient satisfaction and sales of treatment plans.

Oversee the daily operations of the dental office by managing employee relations, patient relations, and

achieving operational daily and monthly goals. Responsible for office profit and loss by managing patient

scheduling, staff productivity, collections and receivables. Recruits, hires, and develops office teams

capable of providing best of patient care. Complete administrative tasks, such as production/ collection

report review, bank deposits, staff payroll and approving bi-weekly time card, vacation, sick, and paid

time off. Excellent knowledge of dental insurance billing, all insurance plans PPO, and indemnity and

treatment case presentation.

Dental Office Manager

January 2004 to December 2008

Pomerado Dental Arts

Managed a very small office with only 3 employees. Oversee the daily operations of the dental office by

managing employee relations, patient relations, and achieving operational daily and monthly goals.

Responsible for office profit and loss by managing patient scheduling, staff productivity, collections and

receivables, specialty referral process and miscellaneous operations expenses. Recruits, hires, and

develops office teams capable of providing best of patient care. Complete administrative tasks, such as

production/ collection report review, bank deposits, staff payroll and approving bi-weekly time

Education:

Southwestern college

Sweetwater High school 2003