CIS500 discussion post responses.

Respond to the colleagues posts regarding:

“Enterprise Systems” Please respond to the following:

The executive management team of a medium-sized business wants to be more customer focused in the marketplace. Because you oversee the CRM, you have been assigned to support the newly-created social media marketing plan:

· What are the best steps to identify customers and the different ways they use to contact your company? Defend your answer.

· Explain to the executive management team how the steps you recommended will be incorporated in the organization’s ERP.

SH’s post states the following:Top of Form

Enterprise systems (ES) are large-scale enterprise software packages that support business processes, information flows, reporting, and data analytics in complex organizations [1]. Customer relationship management (CRM) is method to keep company’s interaction with the customers to help in increase of business.

Steps to identify customers:

· You need to have a complete understanding about your services/products in view of customer. What you offer to the customer who will get more benefits from you and what are the problems you will solve for them.

· Think about the customers satisfactions from you and also vice versa and you figure it out that your current customer ratio is too low. Determine your number of customer goals from your business.

· Your past interactions with the customer. Try to enhance your skills and learn from your mistake you have done in past.There are two discussions here that need to be responded to thoroughly. Responses must be on APA format 150+words 1-2 legitimate verifiable sources per response.