7 Writing Routine and Positive Messages

LEARNING OBJECTIVES

After studying this chapter, you will be able to

1. Outline an effective strategy for writing routine business requests

2. Describe three common types of routine requests

3. Outline an effective strategy for writing routine replies and positive messages

4. Describe six common types of routine replies and positive messages

MyBCommLab® Improve Your Grade!

Over 10 million students improved their results using Pearson MyLabs. Visit mybcommlab.com for simulations, tutorials, and end-of-chapter problems.

Communication Matters . . .

“To succeed, I don’t need to be Shakespeare; I must, though, have a sincere desire to inform.”

—Warren Buffett, legendary investor and chairman of Berkshire Hathaway

Warren Buffett’s financial acumen has made him and many of his shareholders wealthy, but he is recognized almost as widely for his communication skills. His letters, essays, and annual reports communicate complex financial topics in simple language his readers can easily understand. His approach is simple: Even for a document that will be read by thousands of people, he visualizes a single person (often one of his sisters) as his audience. He treats this audience member as an intelligent human being, but as someone who doesn’t have the same level of experience with the subject matter he has. From there, he proceeds to organize and write his messages in a way that clarifies all the essential information and doesn’t try to impress or obscure with complicated language. 1 Whether you’re posting a status update on a team blog or producing a report for an audience of thousands, Buffett’s approach is a great example to follow.Assignment Content
Read the following scenario:

Emma and Isabella attend the front office at an urgent care facility. They have worked together for over five years and enjoy collaborating on projects. Their manager has asked them to collaborate by creating a team training for effective communication in the workplace. Emma and Isabella will be responsible for creating and delivering the training to the staff at the facility. Emma feels that it is important to provide hands-on learning while Isabella feels lecture would be the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning will increase the engagement and likelihood of remembering the training material. Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work. Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk or work with her.

Write a 265- to 350-word paper in which you:

Describe the type of conflict illustrated in the scenario.
Identify strategies the manager could use tor esolve the conflict between Emma and Isabella to create a supportive climate again.
Explain how the defensive climate created by the conflict will affect the workplace relationship between Emma and Isabella.
Discuss the impact it could have on the other clinic staff and the consumers who use the clinic.
Use the Grammar Checking Tools in the Center for Writing Excellence to ensure proper grammar in your assignment.

Citeat least 1 peer-reviewed, scholarly, or similar reference.

Formatyour assignment according to APA guidelines.

Submit your assignment.