Assessment 3 Instructions: Written Communication: Communicating a Plan

Use time management, digital tools, and written communication to solve a customer issue through email.

Introduction

When it comes to communicating in the modern world, there are many tools you can use to improve the way you send and receive ideas and information. A successful builder maintains a quality toolbox to have the right tool on hand for the job. The same is true for a successful communicator the modern workplace requires us to understand and utilize digital tools to communicate effectively. But how will you choose the right tool for the jobs you face?

For this assessment, you will practice your communication, digital proficiency, and productivity skill by practicing using time management and written communication to solve a customer issue. In doing so, you will apply what you have learned about professional written communication to write a message that communicates tasks and timelines relevant for a specific audience and purpose.

Overview

This assessment gives you an opportunity to practice your communication, digital proficiency, and productivity skills. You will do this by using what you have learned about professional written communication to write a message that communicates tasks and timelines relevant to a specific audience and purpose.

Instructions

1. For Assessment 1, you sent Wanda a voicemail, referencing Sara; for Assessment 2 you emailed Sara Robins of Printables. Now you need to email your Shipping Department manager, John Smith, clarifying the next steps.