ITS 831 Information Technology Importance in Strategic Planning

Midterm Project

Case Study on Operational Strategy for an IT Organization

You are in IT management/leadership team in a medium size IT organization and are responsible for three

engineering teams. Your teams are implementing about 15-20 projects per year for the company, and also

provide support and maintenance of current systems. While your teams have been successful in project

delivery overall, you have to constantly shift people from project to project to meet multiple competing

timelines, the engineers are overworked and stressed, and any small delay or problem impacts multiple

project deliveries. Your engineers are also reminding you that some of the core technologies your systems

are built on are getting old and will need upgrades or completely different technical approaches. Their

preliminary analysis also shows that upgrading or replacing core technologies will result in the need to

reengineer some of your existing systems, so that teams can better support current and future projects as

well as take advantage of the new technologies.

A new CIO has recently joined your company and has assembled a committee to determine and prioritize

the necessary changes in IT processes, technologies, and approaches to project delivery. You have been

invited to participate in this committee to provide your and your teams perspectives as input to upcoming

operational strategy changes.

As you reflect on the day-to-day issues your teams are facing, you note the following trends:

People your employee staff is relatively small compared to the number of people needed to staff all projects and other IT activities your teams are responsible for. When you have requested

additional employee positions, you were told that the company does not want to expand IT

organization at this point. There is a budget associated with each project, so you can use this

budget to hire contracting resources. Need to answer as per the attached doc.

– 3-4 pages
– an APA format and include a bibliography with references/sources you have consulted in preparing your proposal.

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