Developing Intercultural Relationships

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Developing Intercultural Relationships

Flan 3440

Factors that Affect Intercultural Relationships

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Communication & Uncertainty

Premise of Uncertainty Reduction Theory (URT): the primary goal when interacting with a stranger is to reduce uncertainty and increase predictability of behavior.

Proactive

Interactive

Retroactive

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

4 Anxiety Uncertainty Management Theory (AUM) Explains interrelationships among:

Uncertainty

Anxiety

Mindfulness

Communication Effectiveness

Focus on Management not Reduction

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Uncertainty Reduction & ICA

People who experienced high ICA experienced high uncertainty

People who do not experience ICA have low uncertainty

Increasing our interaction with persons from different cultures reduces our uncertainty and anxiety

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Socio-Communicative Orientation

Assertiveness

an individuals ability to make requests, actively disagree, and express positive or negative personal rights and feelings.

Responsiveness

an individuals ability to e sensitive to the communication of others, including providing feedback, engaging in comforting communication, and listening.

Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.

Empathy & Similarity in Relationship Development

Empathy

Degree to which we can accurately infer anothers thoughts or feelings

Relational Empathy

Shared meaning and harmonization that is the result of the interaction of two people

Third Culture

Created when dyad of persons from different cultures comes together and establishes relational empathy

Empathetic Listening

Paraphrase

Reflect feelings

Reflect meanings

Summarizing

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